We've come a long way since our beginnings...
The merger with Credaris and the acquisition of various brokers make Milenia a key player in the credit sector.
And yet, one constant accompanies our teams at every stage of our growth: our values.
Let’s be clear
Even before the launch of Milenia, the objective was clear: to build a high-performance and close-knit team around a modern and fully integrated financing platform.
This would allow our customers to save time, to get accurate answers, in complete transparency, in the language of their choice... in order to benefit from the best rates and conditions thanks to an unrivalled network of partners.
The contours of the technology used, the profiles of the team members, the desired results, the value charter and our mission... Everything was very clearly established, communicated and put in place.
After only a few years, the credit industry realized that Milenia was going to have a clout in the personal loan market.
In French-speaking Switzerland, we have quickly become the reference for granting quality loans.
Credaris, with whom we had an excellent relationship, also experienced significant growth. The merger with Milenia was a logical and beneficial step for all parties and especially for you, our loyal customers.
Our values remain fully respected. Milenia, while benefiting from Credaris' weight and expertise, remains true to its unique approach.
Let's strive for quality
Growth means an enlarged team and additional resources.
New offices, new technological platforms, new services offered... Everything has evolved gradually in order to offer the best possible offer and meet the expectations of our customers and partners.
However, the size of a company should not have a negative impact on the quality of the service provided. This is often the catch.
There are so many examples where attention to customer needs is eroding as a result of success. This is not the case at Milenia.
The reason? The centrality of the quality principle.
Every detail, every process, every technological evolution, every new service launched... is scrupulously studied and thought out with the principle of quality as a reference indicator.
With this in mind, acquisitions have taken place in recent years, the most recent of which is that of our colleagues at Crédit Conseils.
The players, who were offered to join the new entity created by the merger with Credaris, had to demonstrate an irreproachable quality of service and a set of values and professionalism compatible with the group.
This was of course the case for Crédit Conseils, with whom we are very happy to collaborate.
We remain humble, however; We can always do better.
However, the responses to correct the situation are also based on the principle of quality and responsibility.
Let's be responsible
We don't sell phones, we sell financing. That ability to make your dreams come true.
In this sense, we must assume an important responsibility; that of finding the right balance between your financial capacity and your demand for credit that will serve to improve your life and not put you in an unstable economic situation.
This is how we scrupulously comply with the rules of the trade and the laws promulgated in terms of credit agreements.
Our partners trust us to study the file of potential borrowers with benevolence but also with the firm intention of avoiding any risk of over-indebtedness.
Our customers know it, we're here for them.
We will be flexible and agile to find the right balance. This way, you will be able to finance your honeymoon, your new vehicle, your apartment renovation or your children's schooling.
All of this is done in a fair, financially balanced and responsible manner.
Let's value the principle of simplicity
Today, Milenia is the leading consumer credit player in Switzerland.
We remain the reference organisation in French-speaking Switzerland and supervise all of the group's activities in French-speaking Switzerland.
However, our fourth value guides our approaches and our communication, regardless of the structure of the group and our role.
Simplicity remains, in fact, a key factor to ensure that our customers continue to have easy access to quality information and services.
The steps to establish a file are simple.
Getting in touch and exchanging with our experts is simple.
The documentation and guidance provided is clear and simple to understand. The use of our IT tools is also simple; In just a few steps, you can simulate a loan, find out about our partners and create your file for your credit application.
Bigger, yes. Better, mostly!
Our progress, thanks to your trust, allows us to offer you a multitude of services:
- A personalized personal loan.
- Credit cards with many benefits, with no annual fee.
- Insurance covering your loss of earnings in the event of unemployment.
- Cleaning your data and managing debt cases.
In a world where we are constantly running, where our time is limited, you might as well be able to rely on a single partner for your ancillary financial operations; A partner who has the expertise to make your life easier.
And now?
Rest easy knowing we're here with you.
If you ever need free and no-obligation advice to finance a personal project, you will know who to contact.
If you ever need to make sure your income level is maintained because your professional context seems uncertain, we are here too.
If you want to avoid paying an annual fee for using your credit card, you've got it, we've got you covered.
Milenia will continue to grow.
Together with Credaris, Cashmoney Swiss and Crédit Conseils... We will continue to offer you the best in personal loans.
As you will have understood, however, growth is good, respect for our values is essential.
We will always remain vigilant and attentive to serving you with an unparalleled level of quality and expertise.
We are grateful to you, dear customers, for the trust shown and we will continue to be by your side, respecting our values, in the important moments of your life.
