All companies promise a personalized experience. Few succeed. Between promises and deeds, Milenia has clearly made her choice.
What is your case number?
There are many examples... The largest companies spend astronomical amounts of money to project a positive image in the eyes of the public. The slogans follow one another: "You are at the heart of our attention, The customer is king, A service tailored to you, Enjoy an experience that reflects your image, etc. »
The result is often as follows:
"Please select your language" (ok, that's easy)
"Please select the desired service" (less easy)
"Please wait a few moments" (breath of weariness)
"Hello, what is your case number?" (Which one, the one on the left, the bottom or the back?)
I'm forwarding you to my colleague (uh...)
At Milenia, we're far from perfect, but if there's one thing we're working on on a day-to-day basis, it's the customer experience. It's part of our DNA, part of our values. Two of our core values guide the development of our services: simplicity and clarity.
Before we tell you about our actions when it comes to 'in-person' advice, we thought about the basics. Everyone wants to make a request, send documents, get a response... With just a few clicks, one or two taps, on a single call. When you submit a file to us, we take over. Literally. Our tools tell you which documents are needed and with a swipe of your finger, you drop your files where you want them to go. Oh yes, you only have one case number. There's no room for confusion.
Financing your project. A relationship of trust.
Digital tools are good. But it will never replace the trust built with a human being. We agree!
Do you remember the phone reception? We don't have that!
The financing of your project is a very personal matter that deserves full attention and is based on a relationship of trust.
Your advisor knows your file like the back of his hand, follows the progress of your request step by step and is committed to putting all the chances on your side to make your project a reality. To the extent you can, transparently, free of charge and without obligation.
Deeds!
Let's go back to the beginning:
You have an advisor who speaks your language. Our team includes advisors who can converse fluently and accurately in French, German, Italian, English, Spanish, Portuguese, Romanian and Turkish.
You can count on a single point of contact. Your advisor is just that, yours. No need to re-explain your case, no wasted time, no transfer to a colleague.
You can contact your advisor by phone, email, WhatsApp, etc. easy.
Your advisor knows you and can rely on a team that analyzes and gathers all the elements of your file. We take care of the work and the administration. All you have to do is talk to your advisor and follow their instructions to increase your chances of acceptance.
Don't take our word for it. Our loyal customers testify to this, as does Proven Expert.
The spirit!
Milenia has strong partnerships with leading banking institutions. These are the ones who pay for our services. Not you. Our goal is to provide you with the best offers at the best market conditions.
You do not commit to the application process in any way.
There are no costs associated with your application.
Once you have signed the financing contract, you have a withdrawal period provided for by law.
It's simple, it's clear.
And now?
Challenge us. Don't hesitate to apply for credit on our financing platform to take advantage of a wide range of solutions and the best rates on the market. And since we're not perfect, let us know how we can still improve. Progress never stops. In the meantime, you can count on our expertise, commitment and... Truly personalized service.